Privacy Policy

We collect information you provide when you call our assistance line, including your name, contact information, booking confirmation numbers, and travel details necessary to assist with your request. We may also collect standard website usage data (IP address, browser type, pages visited) through cookies and analytics tools including Microsoft Clarity.

We use the information you provide solely to connect you with a licensed travel agent and process your assistance request. We do not sell your personal information to third parties. We may share your booking details with the licensed travel agent handling your request.

Calls to our assistance line (1-833-770-3304) may be recorded for quality assurance and training purposes. By calling, you consent to recording.

This website uses Microsoft Clarity, a behavioral analytics tool, to understand how visitors use our site. Clarity may collect anonymized usage data including mouse movements, clicks, and page interactions. See Microsoft's privacy policy at microsoft.com/en-us/privacy.

We use essential cookies to operate the website and analytics cookies to understand usage. You may disable cookies in your browser settings. Disabling analytics cookies does not affect your ability to use this website.

Call records and case information are retained for up to 36 months for quality assurance and compliance purposes, then securely deleted.

You may request access to, correction of, or deletion of personal information we hold about you by calling 1-833-770-3304. We will respond within 30 days.

We use industry-standard security measures to protect your personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Our services are not directed at individuals under 18. We do not knowingly collect personal information from minors.

Questions about this privacy policy: Flight Assist Network, 209 E 25th St, New York, NY 10010 | 1-833-770-3304